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Workplace Supervisor

Location
London
Salary
£16.76 Per Hour
Job Type
Permanent
Posted
4 Jul 2024
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Free meals
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
Workplace Services Supervisor

We have an exciting new opportunity to join Restaurant Associates as our next 
Workplace Services Supervisor, this is a role where you will get to provide excellent service to internal clients and guests alike, carrying out all duties to the highest of standards, including but not limited to supporting Reception with their duties: booking guests into the office, arranging work space/desks for visitors, responding to emails and directing calls, ensuring all meeting rooms are clean and set up to the required standards, managing arriving clients and room bookings at the reception area and assisting in basic food and beverage provision where required including ordering food and beverage for the kitchen areas

Could you bring your spark to RA, Here's what you need to know: 
Key Responsibilities: 
  • To complete the opening and closing checklists and to ensure that everything on them has been done
  • Assist with procedures and provide comprehensive handovers at the start and end of each shift
  • To ensure that the front of house areas are clean, tidy and attractive during opening times
  • To ensure reception desk is covered at all times, self covering where possible during periods of absence, or arranging in advance network or agency cover for longer periods of leave.
  • To place orders for stock to maintain the correct stock levels
  • To ensure that all deliveries are checked and put away promptly and correctly
  • To ensure waste is kept to a minimum during beverage production
  • To delegate where necessary and ensure the team are pro-active at all times
  • To complete food and beverage stock takes when required
  • Responsible for the completion of weekly bookwork and any other duties that are deemed necessary
  • Be pro-active at all times and use initiative, diplomacy and discretion to solve any problems that may arise
  • To ensure all food items in our control are stored, prepared and served to the standard set in line with our HSE requirements.
  • To ensure brand standard and mystery customer criteria are met at all times
  • To ensure you and the team are knowledgeable on all office, food and beverage products on offer
  • To take an active role in any unit promotions and make your own suggestions to help increase sales
  • To make sure that the team meet the legal and Company requirements for fire, safety, health and hygiene
  • Provide an excellent service, ensuring internal and external guests are acknowledged in a professional manner according to the defined procedure with a friendly smile and professional approach.
  • Ensure a clear overview of all Meeting rooms' status, including full details of occupancy levels, special requirements and requests
  • First line contact for clients/guests in wayfinding and directional guidelines on working floors 
  • Be prepared to be given cross training to enable support in other departments (Guest Service and Executive Service), to support the business and its clients in the best way possible 
  • Ensure that all maintenance issues are reported to service desk and logged on internal systems., ensuring all areas are maintained to the highest levels of presentation
  • Offer assistance relating to IT setups and hardware
  • Escort all guests where required
  • Offer wayfinding and directional services
  • Liaise with fellow contractors on the smooth running of all client and guest requirements to ensure a one team approach and 5-star services
  • Have a full understanding of the building layout to provide an outstanding guide to the details of Guest/Client requests
our Ideal Supervisor will: 
  • Always ensure immaculate appearance, wearing the provided uniform with pride ensuring this cared for correctly.
  • Maintain a professional, polite, and considerate manner at all times towards all personnel, co-workers and guests 
  • Ensure accuracy and attention to detail
  • Excellent organisational skills 
  • Good verbal and written communication 
  • Computer literate - Microsoft Office programs; Outlook; Booking Systems, Phone Systems 
  • Hold a strong customer service background with a focus on enhancing the customer experience 
Desirable; 
  • Multitasking - This role will juggle demands from various sources and need to prioritise requests 
  • Audio visual experience 
  • Floor management experience 
  • Additional languages
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0107/40558001/52661772/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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