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Staffing & Recruitment Manager

Job Type
10 May 2024
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Free meals
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families

Main purpose of the role:

Working within the Events Team to ensure we are attracting, recruiting training and developing, an elite core team of front of house staff to represent our brand to the highest standard. This core team will be able to support and strengthen our delivery at events, stand out from our competitors and provide a sustainable and profitable staffing function.

Key responsibilities


Assisting in creating a recruitment strategy with your line manager and Head of Operations to attract high calibre staff, targeting different pools of candidates to furnish the yearly cycle of events.

Recruit and interview staff in line with our company standards.

Meet and develop relationships with supporting staffing agencies to ensure we are a priority partner.

Constantly review our training and induction process to ensure communication of Rocket brand values to existing and new staff.

Develop the front of house staff for succession planning and progression to aid retention.

Ensure all front of house staff adhere to all company policies.

Book all event staff (7,000 shifts across approximately 350 evets a year) producing accurate timesheets and security lists for venues.

Manage our staffing software (Event Works, HR Portal, People Works and Our Time) to ensure we maximise potential of its capabilities.

Ensure staff are signed in at venues to support Events and Operations Managers and ensure the quality of staff presentation is immaculate.

Asist the Operations team delivering events and working in a support role within Front of House to get to know your team and monitor the quality of their deliverables.

Organise and present training sessions and continuously develop the skills of all staff in conjunction with the rest of the Operations team.

Supporting the Operations Team on events as required.

Identify key staff and their strengths and ensure staff are evenly distributed throughout our events for optimum support.

Organise staff events and create and engage a culture and team spirit amongst front of house staff.

Arrange transport, provisions for staff and schedules where necessary.

Operations, reporting and accountability

Ensure compliance with industry regulatory bodies and all current legislation - licensing, hygiene and health & safety.

Meet recruitment targets agreed monthly/annually as set by the Head of Operations.

To meet Rocket vs Agency staffing ratio in line with targets set.

Providing timely and accurate payroll information to accounts team for staffing payroll.

Ensure feedback is collated by Event Managers and senior Front of House staff to aid development of the front of house team.

Attend meetings where necessary to aid planning of staffing on events.

To be first point of contact for staff members to support Events teams.

Research our clients to ensure full understanding of our delivery needs.

Ensure client correspondence is timely, professional, and comprehensive, ensuring relevant and vital information is communicated with Rocket Food.

Establishing a strong Rocket HQ Front of House and tasting team for peak months and proving support for tastings.

Service delivery

Always maintain immaculate personal presentation

Attend events to gain an understanding of working environment and self development

Assist Events team operationally where necessary

Project a positive image always and lead by example

Optimise guest experience with a welcoming, friendly and efficient team - ensuring we are developing the team as we increase our findings and knowledge

Report potential hazards and maintenance issues to your line manager

Facilitate cohesion and a good working relationship with all other colleagues

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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