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Soft Services Manager - Bristol

Job Type
21 Jun 2024

Soft Services Manager - Bristol  

£37,500 per annum (depending on experience)

Monday - Friday 8am - 5pm 

We are seeking an experienced Soft Services Manager with experience in the facilities management industry to join our team based in Bristol.

Integrated facilities management services with a purpose. 

We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.  

The selected individual will be responsible for ensuring that the team are focused and attending their duties as delegated. The successful candidate will also be responsible for ensuring that any escalations are dealt with in swift and timely manner along with building strong relationships with all members of staff and client on site.

This role will oversee:

  • Catering 
  • Cleaning
  • Reception
  • Security Services
  • Pest Control
  • Sub - contracts 
  • Sanitary 
  • Window Cleaning 
Key Responsibilities:
  • Management of relevant sub-contractors to deliver a complaint and proactive service.
  • Management of the Reception/Security team always ensuring an excellent customer and guest experience.
  • Management of the Cleaning Team ensuring a proactive service always delivering a clean and fresh environment.
  • Management of the Catering Team ensuring all legislative requirements are adhered to and the food offer is fully compliant.
  • Management of all site events/hospitality, co-ordinating with relevant stakeholders as required to ensure delivery of requirements as required.
  • Maintain cleaning material and disposable stock levels, ensuring replenishment orders placed as required.
  • Maintain food stocks to ensuring replenishment orders are placed on time for continuity of service.
  • Plan and manage all reactive work requirements / requests for the site.
Who you are:
  • An enthusiastic self-motivated individual with a drive & passion for delivering high quality work.
  • Passion for excellent customer service and a can-do attitude.
  • Ability to manage client relationships and communications.
  • Excellent organisation and people management skills.
  • Clear and concise thinker and communicator. 
  • Good IT skills with experience of Microsoft Office.
  • UK Driving Licence.
  • Experience of managing and instructing a team, dealing with challenging HR issues.
  • Proactive and flexible approach to customer service and service delivery.
  • Available to support and supervise out of hours works as required.
  • Ability to think outside of the box' and solution a problem without impacting customer experience.

  • SIA Licence (we will provide if necessary).
  • Experience of administering payroll systems.
About us
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Financial wellbeing programme and preferred rates on salary finance products
  • Aviva Digicare - Free annual healthcare check 
  • Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.  
  • Pension scheme and Life Assurance 
  • Employee Assistance Programme 
  • Holiday purchase scheme 
  • Sharebuy Scheme 
  • Recognition awards including Be a Star peer recognition and Long Service Awards
  • Employee networks created and led by employees for employees 
  • Exclusive Benefits & Wellbeing site (Perks at Work) 
  • Entertainment, Health & Wellbeing and Travel discounts
  • Shopping discounts - Save up to 15%at high street and online stores by purchasing Shopping Cards
  • Vodaphone discounts 
  • On-going training & development and career pathways

Your workplace, but better.  

Whether you're a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients. In return, we'll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential! 

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