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Helpdesk Advisor

Location
Birmingham
Salary
£12.00 Per Hour
Job Type
Permanent
Posted
2 Apr 2024
We're currently recruiting a dedicated Helpdesk Advisor to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 40 hours per week.
As a Helpdesk Advisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to 14Forty? Here's what you need to know before applying:
As a member of the Central Helpdesk team the successful candidate's role is to handle incoming service requests from a number of clients and see them through to resolution, whilst providing exceptional customer service.
The work management process starts with our customers requesting facilities management assistance at one of their sites via a number of ways (i.e. emails, incoming calls, etc). These requests together with planned preventative maintenance dockets are logged on our internal system then despatched
to our operational site teams to resolve within a set service level agreement. On completion, the Helpdesk team will then be responsible for the closure of the event. A number of the existing contracts also involve elements of financial preparation which includes the seeking of costs and obtaining financial sign off from the client. 
KEY ACCOUNTABILITIES
Responds to incoming customer/client phone calls and emails and resolves questions within
specified timescales using scripts and standard call response dialogue.
Manages all incoming FM requests to mutual and full resolution.
Ensures quality assured procurement services for goods and services using preferred suppliers
and sub-contractors, ensuring best value at all times and obtaining approval of costs from
appropriate authorised individual
Ensure appropriate method of despatch to contractors and obtain completion data for input
into the IT system in real time.
Record any signs of dissatisfaction and escalates accordingly.
Required to calculate some simple quotations and chargeable works using the existing
systems and processes (e.g. SCCFs and iApprove).
Respond to all email and personal communications in a concise and professional manner
Ensure timescales are met or exceeded
Accountable for the completion of standard or non-standard tasks, within the scope of the
function
Delivers activities to support operational objectives for their role 
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2703/76283001/52631294/WJ
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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Details

  • Job Reference: com/2703/76283001/52631294/WJ
  • Date Posted: 2 April 2024
  • Recruiter: 14forty
  • Website: https://www.compass-group.co.uk/
  • Location: Birmingham
  • Salary: £12.00 Per Hour
  • Job Type: Permanent