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Head of Operations - Midlands

Job Type
28 Jun 2024
Head of Operations - Midlands

Competitive Salary
  • Company Car / Allowance
  • Private Healthcare 
  • Discretionary bonus 
We are looking for an experienced Head of Operations to oversee client accounts Nationally with majority of sites across the Midlands and North of the UK. 

You will organise and lead the catering business across the area in accordance with and to the standards required by Compass Group UK & Ireland and the client whilst being responsible for the overall profitability of operations under your control. You will ensure retention and development of all contracts to maximise their operational and financial performance. You will be managing client and contractual relationships in a commercial manner to ensure compliance and company polices are adhered to, whilst driving service to a level that excess new and existing customer requirements. 

You will also be responsible for reviewing business performance and ensuring delivery of key financial targets in line with management and performance reporting, whilst demonstrating commercial value to direct reports, line manager and leadership teams in line with our vision, values and overall business strategy whilst also developing your operational teams within your region. 

Key Responsibilities include but not limited to:
  • Operational Leadership: Lead, mentor, and motivate a team of managers and staff to deliver exceptional catering services.
  • Client Relationship Management: Build and maintain strong client relationships, ensuring their needs and expectations are consistently met or exceeded.
  • Quality Assurance: Implement and maintain rigorous quality control standards to ensure the highest levels of service and food quality.
  • Financial Management: Manage budgets, control costs, and drive profitability through effective resource allocation and financial planning.
  • Continuous Improvement: Identify areas for improvement and drive process enhancements to optimize efficiency and service delivery.
  • Compliance: Ensure compliance with all relevant health, safety, and regulatory standards.
  • Innovation: Stay ahead of industry trends and implement innovative solutions to enhance the overall catering experience.
  • Passionate about food: Ensure your teams create food across the area that is tailored to client's wants and needs that are delicious, healthy and planet positive.
About you:
  • 3+ years experience senior management experience in leading, managing and developing successful teams across multiple sites within a Contract Catering Business
  • Must be commercially astute, disciplined, organised and experienced in developing budgets, meeting financial targets, managing a heavy workload and working to tight deadlines
  • Flexibility in approach and mindset 
  • Exceptional interpersonal and communication skills.
  • Ability to build and maintain strong client relationships.
  • Demonstrated ability to lead and develop high-performing teams.
  • Knowledge of food safety and regulatory compliance.
About Us:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Company Car / Allowance
  • BUPA Healthcare for single, married or family cover
  • Discretionary Bonus
  • 27 days holiday plus bank holidays
  • Financial wellbeing programme and preferred rates on salary finance products
  • Aviva Digicare - Free annual healthcare check 
  • Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.  
  • Pension scheme and Life Assurance 
  • Employee Assistance Programme 
  • Holiday purchase scheme 
  • Sharebuy Scheme 
  • Recognition awards including Be a Star peer recognition and Long Service Awards
  • Employee networks created and led by employees for employees 
  • Exclusive Benefits & Wellbeing site (Perks at Work) 
  • Entertainment, Health &Wellbeing and Travel discounts
  • Shopping discounts - Save up to 15%at high street and online stores by purchasing Shopping Cards
  • Vodaphone discounts 
  • On-going training & development and career pathways

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.
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  • Job Reference: compass/TP/1428988/164632
  • Date Posted: 28 June 2024
  • Recruiter: Eurest
  • Website:
  • Location: Midlands
  • Salary: On Application
  • Job Type: Permanent