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Business Excellence Manager

Job Type
20 May 2024
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Contributory pension scheme
  • Car or Car Allowance 
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
Competitive salary and renumeration package
Chartwells Higher Education is part of Compass Group UK & Ireland and is the leading provider of catering, retail and hospitality services to colleges and universities in the UK. You will be part of a team that supports high quality education by providing outstanding food, service and commercial value to the students and staff.We have a fantastic opportunity for a Business Excellence Manager within Chartwells Higher Education.  As the Business Excellence Manager you will  manage exciting and business critical projects focussing on the delivery of a first class services for our colleges and universities across the sector. You will be responsible for the delivery of the Business Excellence programme and associated projects by working with and through the Heads of Operations, Contract Directors and managers and their teams to optimise standards, efficiency, effectiveness & commercials of the various services provided within contracts.This is a fantastic opportunity for an inspirational and enthusiastic Business Excellence Manager to make a name for themselves within the contract catering industry and help shape the future operating model across our businessIn return we offer support and development to grow within our business alongside a competitive salary and package
More about the role:
The Business Excellence Manager will act as a main point of contact for the Business Excellence team with the contract teams, providing them with tools, training materials and hands on training and guidance to ensure they deliver the standards set for each service stream of the sub sector. You will develop and maintain all programme documentation in line with Chartwells BE standards and sub sector requirements, providing and analysing relevant data with the wider team in order to ensure that deliverables are measured and budgets met. In addition you will be the lead expert in our sector on all digital and technology deployment (not development). Working closely with our central D&T team you will help ensure the successful deployment of the digital capability across our sectorThrough participative leadership, you will coach and support all function stakeholders in order that they adopt a Right First Time' approach to quality service for our operations, whilst engaging and training colleagues to embed continuous improvement skills and an operational excellence focussed mindset. You will also form a key part of our client facing meetings, adding expertise and insight to allow us to retain and grow our business
As The  Business Excellence Manager you will be responsible for the following areas:
  • Project lead on key workstreams
  • Data gathering and analysis (in partnership with finance and operations)
  • Sector lead for digital deployment and optimisation (in partnership with Compass Digital and Technology teams and operations)
  • Identifying opportunities to optimise sales, cost efficiencies, brand excellence and operational delivery (in partnership with operations)
  • Identifying deliverables to support first class execution at unit level
  • Effective as link between the wider Chartwells BE team and the Higher Education team to ensure targets and standards are defined, aligned and delivered to agreed timescales
  • Client satisfaction improvements achieved
  • Training on site teams (if required) to ensure engagement and effective use of tools
  • Supporting the Sales team in new business opportunities and proposition development
Who you are:
  • Experienced at leading and managing business projects aligned to core business objectives
  • Strong IT skills including knowledge of all the main digital platforms and MS Office packages plus a reasonable level of operational knowledge of networks, connectivity and hardware.
  • A quality focussed operator, used to working across a variety of sectors
  • Able to communicate at all levels from front line colleagues to senior management and clients. With excellent influencing and presentation skills and the ability to sell new ideas/concepts
  • A strong team player with an ability to build relationships quickly
  • Experienced at understanding and managing P & L, budgeting and forecasting processes
  • Familiarity with programme / project management methodologies (Eg.  Prince 2 / MSP)
  • Experience deploying Lean, 8-D, or Six Sigma (ideally to a minimum of Green belt level) methodologies in a customer service and process oriented environment.
  • High awareness of improvement methodologies and principles (Eg. DMAIC, PDCA) and problem solving tools and techniques (Eg.  8D, Cause & Effect, 5 Why Analysis)
About UsPart of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.Job Reference: com/1604/J94901/52636136/SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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